CANCELLATIONS, RE-SCHEDULING & EXCHANGES POLICIES
Q: What is your cancellation policy regarding a reservation?
A: Any group of 6 people or more or any reservation for the Pub Hearse Ride tour requires a cancellation to be made a minimum of 24 days in advance. The Hearse Ride tour and walking Haunted Pub Tour for reservations between 1 to 5 people requires a minimum of 24 hours notice to cancel a tour. If you cancel your reservation on time you will not be charged.
Q: What is your cancellation policy regarding purchased tickets?
A: All sales are final. This applies to all tickets sales (that is on-line, in-store, or anywhere). In other words we do not refund purchases of tickets or merchandise. We have an exchange policy. If you didn’t like the tour and have a receipt that proves your purchase and explain to us in writing within 7 days of the tour date why, you will get tickets to go on another one of our tours or store merchandise matching the price you paid for the ticket or tickets.
Q: If I bought tickets and change my mind or something comes up that prevents me from going to St. Augustine that day, what do I do then?
A: As long as you cancel your reservation on time (see above under Cancellation Policy) you can use your purchased tickets some other time in the future or sell or give the tickets to somebody else. We will mail you your tickets.
Q: Do you cancel the tour if it rains or due to any other weather conditions?
A: The tours depart as normal rain or shine. Please dress for the weather. The only reasons we would cancel due to weather would be if there is a Hurricane or Tornado Warning.
Q: Do you refund me if I didn’t like the tour?
A: We have an exchange policy. If you didn’t like the tour and present a receipt as proof of purchase within 7 days and explain to us in writing why you didn’t like the tour, you will get tickets to go on another one of our tours or store merchandise matching the price you paid for the ticket or tickets.
Q: What is your cancellation policy regarding a reservation?
A: Any group of 6 people or more or any reservation for the Pub Hearse Ride tour requires a cancellation to be made a minimum of 24 days in advance. The Hearse Ride tour and walking Haunted Pub Tour for reservations between 1 to 5 people requires a minimum of 24 hours notice to cancel a tour. If you cancel your reservation on time you will not be charged.
Q: What is your cancellation policy regarding purchased tickets?
A: All sales are final. This applies to all tickets sales (that is on-line, in-store, or anywhere). In other words we do not refund purchases of tickets or merchandise. We have an exchange policy. If you didn’t like the tour and have a receipt that proves your purchase and explain to us in writing within 7 days of the tour date why, you will get tickets to go on another one of our tours or store merchandise matching the price you paid for the ticket or tickets.
Q: If I bought tickets and change my mind or something comes up that prevents me from going to St. Augustine that day, what do I do then?
A: As long as you cancel your reservation on time (see above under Cancellation Policy) you can use your purchased tickets some other time in the future or sell or give the tickets to somebody else. We will mail you your tickets.
Q: Do you cancel the tour if it rains or due to any other weather conditions?
A: The tours depart as normal rain or shine. Please dress for the weather. The only reasons we would cancel due to weather would be if there is a Hurricane or Tornado Warning.
Q: Do you refund me if I didn’t like the tour?
A: We have an exchange policy. If you didn’t like the tour and present a receipt as proof of purchase within 7 days and explain to us in writing why you didn’t like the tour, you will get tickets to go on another one of our tours or store merchandise matching the price you paid for the ticket or tickets.
